P&P Nursery
Operated by Lugo & Lugo Inc
Effective Date: April 17, 2026
1. Introduction
Lugo & Lugo Inc, doing business as P&P Nursery ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website (pnp-nursery.com) and services.
By using our website or submitting your information, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following information when voluntarily provided by you:
- Name
- Email address
- Phone number
- Billing and shipping address
- Any additional information submitted through forms
We may also collect non-personal data such as IP address, browser type, device information, and usage data through automated technologies.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer support
- Process orders and send order-related communications
- Send updates, reminders, and notifications
- Send marketing messages only with your explicit consent
- Improve our website, services, and user experience
4. SMS Communication & Consent (A2P Compliance)
By providing your phone number and selecting the SMS consent checkbox on our forms, you consent to receive SMS messages from P&P Nursery.
Types of Messages
You may receive messages related to:
- Order confirmations and status updates
- Plant availability and new arrivals
- Pickup and delivery notifications
- Seasonal promotions and nursery events
- Promotional messages (only if separately consented)
Consent Requirements
SMS consent is collected through clear and optional checkboxes
Consent to receive SMS messages is not a condition of purchase
Message Details
- Message frequency may vary
- Message and data rates may apply
Opt-Out Instructions
You can opt out at any time by replying STOP to any message.
Need Help?
For assistance, reply HELP or contact us at: [email protected] or +1 305-302-3871
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
5. Email Communications
By providing your email address, you consent to receive emails related to your orders, service updates, and promotions. You may unsubscribe at any time using the unsubscribe link included in our emails.
6. Information Sharing Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support of services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, please contact us using the information provided in Section 12 below.
9. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. We may use:
- Session cookies
- Persistent cookies
- Analytics tools (e.g., Google Analytics)
- Advertising tools such as Meta (Facebook) Pixel
These tools help us understand user behavior, improve our services, and deliver relevant content. You can disable cookies through your browser settings, though doing so may affect website functionality.
10. Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with applicable legal obligations. When your information is no longer needed, it will be securely deleted or anonymized.
11. Changes to This Policy
We may update this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
P&P Nursery (Lugo & Lugo Inc)
25021 SW 177 Ave, Homestead, FL 33031, USA
Email: [email protected]
Phone: +1 305-302-3871
Website: pnp-nursery.com